At Save Our Jewels Wellness, we begin preparing orders as quickly as possible. Please review the following cancellation terms for standard orders, subscriptions, and preorders.

Standard Order Cancellations

To request a cancellation, contact us as soon as possible after placing your order at info@saveourjewels.com.

Please include:

• Your full name

• Order number

• Email address used at checkout

• “Cancellation Request” in the subject line

We will make every reasonable effort to accommodate your request. However, cancellation is not guaranteed once an order has entered processing, been packed, transferred to a fulfillment partner, or shipped.

If your order has already shipped, it cannot be canceled. You may request an eligible return under our 30-Day Return and Refund Policy after the order is delivered.

Approved Cancellation Refunds

When a cancellation is approved before fulfillment, the purchase amount will be refunded to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank, credit-card issuer, or payment provider.

Shipping fees may be refunded when the order is canceled before shipment. Any nonrefundable processing, service, or transaction fees will be disclosed before the cancellation is finalized, where permitted by law.

Address Changes and Order Modifications

Requests to change an address, product, quantity, or shipping method are not guaranteed once an order has been submitted.

Contact us immediately if you notice an error. We may need to cancel the original order and ask you to place a new one if the requested change cannot be completed.

Subscription and Auto-Delivery Cancellations

Automatic Renewal

By enrolling in a subscription or auto-delivery program, you authorize Save Our Jewels Wellness or its payment provider to charge your selected payment method automatically according to the billing frequency and price shown at checkout.

Your subscription will continue to renew until you cancel it.

Before enrollment, customers will be shown the applicable:

• Product or service included

• Subscription price

• Billing frequency

• Renewal terms

• Discount or promotional terms

• Cancellation instructions

How to Cancel a Subscription

You may cancel your subscription at any time by:

• Using the Manage Subscription or cancellation link in your customer account or subscription emails; or

• Emailing info@saveourjewels.com with the subject line Cancel Subscription

Include your full name, account email address, and subscription order number.

We will send confirmation after the subscription has been canceled. Keep the confirmation for your records.

Subscription Cancellation Deadline

To avoid the next recurring charge, submit your cancellation before the next scheduled billing date.

If a renewal payment has already been processed, the cancellation will normally take effect for the following billing cycle. An order that has already entered processing or shipped cannot be canceled, but it may qualify under our Return and Refund Policy.

Subscription Refunds

Canceling a subscription stops future renewals. It does not automatically refund previously shipped, delivered, or processed orders.

We do not provide prorated refunds for partially used subscription periods or products already delivered unless required by law or covered by our 30-day guarantee.

If you are charged after receiving confirmation that your subscription was canceled, contact us promptly so we can investigate and correct the issue.

Pausing, Skipping, or Changing a Subscription

Where these options are available, customers may be able to:

• Skip an upcoming shipment

• Pause the subscription

• Change the delivery frequency

• Update the product or quantity

• Update payment or shipping information

Changes must be completed before the next billing date. Updates requested after billing may apply to the following subscription cycle.

Subscription Promotions

Subscription discounts, rewards, free gifts, or promotional pricing apply only while the subscription remains active and the customer continues to meet the promotion’s requirements.

After cancellation, future discounts and subscription benefits will end. Canceling does not require the customer to return gifts already received unless the promotional terms clearly stated otherwise.

Preorder Cancellation Policy

Preorder Payments

A preorder reserves an item before it is available for immediate shipment. Payment may be collected at checkout or according to the terms displayed on the product page.

Estimated release and shipping dates are provided in good faith but may change because of manufacturing, supplier, inventory, transportation, or other delays outside our control.

Canceling a Preorder

You may request cancellation of a preorder before it enters processing or fulfillment.

To cancel, email info@saveourjewels.com with:

• Your full name

• Preorder number

• Product being canceled

• “Preorder Cancellation” in the subject line

Approved preorder cancellations will be refunded to the original payment method.

Preorders That Have Entered Processing

Once preorder inventory has been allocated, packed, transferred to a fulfillment partner, or shipped, cancellation may no longer be possible.

After delivery, eligible products will be handled according to our Return and Refund Policy.

Delayed Preorders

If we cannot ship your preorder within the estimated or promised timeframe, we will provide an updated shipping estimate when available.

You may choose to:

• Accept the revised shipping date; or

• Cancel the unshipped preorder and receive a full refund for the canceled item

Mixed Orders

Orders containing both available products and preorder products may be shipped together when all items are available or shipped separately, depending on the fulfillment method shown at checkout.

Canceling one preorder item will not automatically cancel the remaining items in the order unless you specifically request cancellation of the entire eligible order.

Preorder Availability

In rare cases, we may need to cancel a preorder because of product discontinuation, supplier limitations, inventory shortages, or circumstances beyond our control.

If Save Our Jewels Wellness cancels a preorder, the customer will receive a full refund for the canceled item and any associated shipping charge that applies only to that item.

Refused and Unclaimed Packages

Refusing delivery or failing to retrieve a package does not automatically qualify as an approved cancellation.

Packages returned to us may be subject to our Return and Refund Policy. Original shipping costs and return-to-sender fees may be deducted from the refund unless the delivery problem resulted from our error.

Fraudulent or Unauthorized Orders

Save Our Jewels Wellness reserves the right to cancel orders involving:

• Suspected fraud

• Unauthorized payment activity

• Incorrect pricing or promotional errors

• Product unavailability

• Violation of store policies

• Suspected resale or misuse of promotional offers

Any eligible payment will be refunded to the original payment method.

Contact Us

For cancellation questions, contact:

Save Our Jewels Wellness
Email: info@saveourjewels.com
Website: SaveOurJewels.com

Please have your order number available so we can assist you efficiently.